Returns & Refunds
Sheena’s Dolls House & Miniatures NZ request you advise us within 48 hours of receipt of goods if there is an issue, we then give an allowance of 7 days for the return of purchased goods. Postal and Shipping charges are not refundable.
We ask, that goods be returned within 7 days of receipt with the original invoice. After 7 days, goods received back at Sheena’s Miniatures may be denied a refund. Any damaged or incorrect orders must be reported within 48 hours of receipt. We use tracking so any lost articles should be reported to Sheena’s Dolls House & Miniatures as soon as you become aware of a problem.
In the unlikely event of a faulty product, please send Sheena’s Dolls House & Miniatures an email within 48 hours of receipt from our website Contact Page.
All goods should be returned in original packaging, and good care is to be taken when packaging to ensure no damage occurs in transit. Sheena’s Miniatures NZ reserves the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
This warranty shall not apply to wear and tear or damage incurred during transport. At the time of return, pack equipment carefully against shock, insure the parcel, enclose the original invoice and describe defects. We recommend that you use a Tracking service for the return of any item. This warranty excludes any liabilities which are not expressed above, such as forwarding expenses or travel.
Sheena’s Miniatures NZ provides a guarantee of acceptable quality on every product, according to New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us.
For our product return address please contact us.
Refunds – General.
If using our bespoke Dolls House Making Service, deposits are taken when you confirm the house you wish us to produce for you. For whatever reason should you change your mind prior to kit being completed by us, we reserve the right to retain 30% of the deposit to cover our costs for hardware and materials.